
Guest Experience Liaison
6 days ago
We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.
Job OverviewThis role involves providing exceptional customer support and ensuring seamless guest experiences.
- Deliver outstanding customer service and support
- Welcome and check-in/check-out guests in a friendly and efficient manner
- Manage guest enquiries and provide information about the hotel services
- Act as a key point of contact between guests and the hotel management team
- Maintain accurate records of guest interactions and feedback
- Collaborate with other departments to resolve guest complaints and issues
- Minimum 1 year experience in customer-facing roles
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Conversant in written and spoken English
This role is ideal for individuals who possess excellent communication skills, a strong passion for delivering exceptional customer experiences, and a commitment to teamwork.
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