Hospitality Growth Specialist

12 hours ago

Singapore beBeeClient Full time $80,000 - $100,000
Unlock Client Success

Liven's platform is a comprehensive solution for hospitality businesses to enhance their operations and customer experiences.

By seamlessly integrating every aspect of their operations, our clients can save time and resources, focus on high-value tasks, and drive meaningful growth.

We're an AI-first organisation, committed to automating repetitive tasks and freeing up space for our teams to focus on complex problems and delivering exceptional results.

About the Role

As a client-facing specialist at Liven, you'll be responsible for driving client success by helping venues unlock the full value of our platform.

  • Build strong relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)
  • Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships
  • Provide regular performance reviews with tailored insights to drive better business outcomes
Key Responsibilities

You will:

  • Collaborate with internal teams to resolve issues and represent client feedback
  • Guide clients through best practices to ensure they're confident and effective in using our platform
  • Monitor client account health and usage data to identify upsell opportunities and growth areas
Qualifications

You should have:

  • 2–4 years in a client-facing role such as Customer Success, Account Management, Hospitality Tech, or B2B SaaS
  • Strong background in working with hospitality clients (restaurants, cafés, QSRs)
  • Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption

This role presents an exciting opportunity to join a fast-growing company and make a real impact in the hospitality industry.

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