Customer Order Management Specialist
1 day ago
At VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD., we are seeking a highly organized and detail-oriented Customer Order Management Specialist to join our team.
As a key member of our order management team, you will be responsible for the daily management of customer orders and fulfillment from Purchase Orders to Receiving to shipment. Your primary objective will be to ensure that sales orders are properly launched in BaaN, maintained, and closed.
Key Responsibilities:
- You will communicate and align with Account Managers/Program Managers on Purchase Orders received and program delivery schedules to confirm orders before triggering the Product Realization Flow Eflow.
- You will provide feedback to Account Managers/Program Managers if there are changes for the next course of action.
- You will assist the finance team with invoice disputes or any issues related to Sales Orders such as GST code and credit notes.
- You will maintain a proper and systematic filing system for Customer PO and PRF forms.
- You will act as the focal person to acknowledge and process new/revised POs from customers.
- You will highlight discrepancies found in POs to Account Managers and execute the next step of action as advised.
- You will initiate repair RMA# requests and support customer OOR and Baan match-up.
- You will access and download the Open Order Report from the portal to compare with Baan Commit Delivery Date to check for differences.
- You will perform general administration in Order Management.
- You will support and participate in the company's continuous improvement program.
Qualifications & Experience:
To succeed in this role, you should have a Diploma in Mechanical/Electrical/Electronic Engineering or other relevant discipline, and minimum 3 years of relevant experience in a high-mix, low-volume environment or semiconductor industry. You should also possess a positive attitude and independent ownership of responsibilities, knowledge of Baan ERP & Microsoft Excel and Word, and strong analytical and problem-solving skills.
Estimated Salary: SGD 50,000 - 70,000 per annum
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