Vendor Relationship Manager
6 days ago
Job Overview
We are seeking an experienced Vendor Relationship Manager to join our team at StarHub.
The successful candidate will be responsible for managing and supporting external vendor operation relations and performance, ensuring seamless execution of tasks amongst external vendors and internal stakeholders.
About the Role:
- Perform as a functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
- Monitor and review vendors' performance to enhance customer experience, including daily meetings with vendors to review results and work on improvement plans.
- Create regular or ad-hoc reporting based on business requirements, keeping track of resolution, action plans, and status updates.
- Overall in charge of vendors' daily operations and manage vendor relations.
- Review existing processes and work with process teams and vendors to enhance processes for better customer experience.
- Identify and enhance efficiencies to improve on operations and customer experience, such as reporting and evaluation.
- Customer handling and perform service recovery when required.
- Participate in formulating workflow processes, methods, and policies for vendors.
- Station onsite to help vendors with ad-hoc or urgent matters and serve as a point of contact for vendors.
- Validate vendors' KPIs and appeal claims.
- Manage email correspondence between stakeholders.
- Conduct interviews and perform audits on calls by technicians.
- Analyze and use data to create strategic values to support the company's overall business strategy.
Requirements:
- 3-5 years of relevant experience in vendor management.
- Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge is an added advantage).
- Good communication and interpersonal skills.
- Alert and meticulous with an eye for details.
- Ability to comprehend and gather information pertinent to the job, such as new procedures and special promotions.
- Ability to work with all levels, including technicians/contractors and customers.
- Ability to work in a fast-paced environment and in accordance with established guidelines, procedures, and performance standards.
- Excellent decision-making skills, team player, and customer-oriented.
- Ability to work on shifts, weekends, and public holidays as required.
Estimated Salary: SGD $80,000 - SGD $110,000 per annum, depending on experience.
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