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Luxury Brand Training Specialist

1 week ago

Singapore Coach Full time
Job Description

At Coach, we are seeking a skilled Luxury Brand Training Specialist to join our team. As a key member of our Retail Training & Development team, you will play a vital role in supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Coach Experience in stores.

About the Role
The successful candidate will be responsible for supporting the development and implementation of comprehensive training programs, adapting global strategies/content as needed to align with the needs and priorities of the business. This will include partnering with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives.

Main Responsibilities
- Support training strategy and implementation plan for Retail and Outlet stores
- Partner with the Retail Management team to implement business strategies and support sales and service goals
- Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment
- Champion and support the implementation of The Coach Experience selling ceremony in stores

Requirements
- Bachelor's degree with a minimum of 2-3 years of experience in retail or hospitality training and development
- Strong competency in creating engaging training content and learning tools
- Ability to develop and implement creative approaches to training programs that drive tangible results

Competencies
We are looking for an individual who embodies the following competencies: Courage, Creativity, and Customer Focus. If you have a passion for delivering exceptional customer experiences and driving business results through innovative training solutions, we encourage you to apply.