Critical Facilities Performance Analyst

1 day ago

Singapore beBeeBusinessIntelligence Full time $90,000 - $120,000
Business Intelligence Analyst
Key Role Summary
We are seeking a skilled Business Intelligence Analyst to support our Critical Facility Operations teams. This role will be crucial for providing site teams insight into their operational performance, providing business leaders data on areas of focus and improving team's awareness and alignment to defined business processes.

Responsibilities:
- Develop and maintain business metrics to monitor the usage and efficiency of various workflows.
- Create reports and dashboards using Power BI to provide insights into performance and track adherence to processes.
- Manage the collection and sanitization of data related to operational processes and KPIs.
- Ensure data integrity and accuracy through regular audits and quality checks.

About The Opportunity:
Critical Facility Operations teams manage our buildings and ensure best-in-class data center services for our customers. These teams comprise of Critical Facility Engineers who are Vantage's front-line for managing critical electrical and mechanical infrastructure operations. Providing best-in-class services requires in-depth plant equipment knowledge, and proficiency in critical facility management processes including change, incident, and problem management.

Ideal Candidate
Ideally you will have these skills, qualifications, and characteristics:
  • Bachelor's degree in Data Analysis, Computer Science, Information Technology, or a related field.
  • 3+ years of experience as a business intelligence or data analyst with a focus on report and dashboard creation.
  • Strong proficiency in Power BI or equivalent platform for data visualization and reporting building.
  • Proven experience as a Business Analyst, preferably in a data center or IT operations environment.
  • Experience with data collection, sanitization, and metric development.
  • Exceptional quantitative, analytical skills with the ability to exercise clear and sound judgement, while demonstrating solid problem-solving skills.
  • Ability to work independently and as part of a team, managing multiple priorities and deadlines.
  • Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
  • Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
  • Attention to Detail and a High level of accuracy in written materials.
  • Able to adapt quickly, demonstrating a can-do attitude.
  • Experience with Service Now or a related SaaS platform is a plus but not required.

Your Duties And Responsibilities
Develop and maintain business metrics to monitor the usage and efficiency of various workflows. Create reports and dashboards using Power BI to provide insights into performance and track adherence to processes. Manage the collection and sanitization of data related to operational processes and KPIs. Ensure data integrity and accuracy through regular audits and quality checks. Assist Critical Facility Operations teams in understanding and adhering to business expectations by reporting on key performance indicators (KPIs) relating to processes workflows. Supporting the collection of availability and operational data. Ensuring operational compliance of Site Operations, tracking against targets, reviewing and improving team performance Track and analyse performance to identify trends and areas for improvement. Develop and implement strategies to enhance operational efficiency and process adherence. Establish a structured approach to reporting standards and effectiveness to enable better business outcomes and improve regional collaboration Collaborate with cross-functional teams to ensure alignment and effective communication. Present findings and insights to stakeholders, providing clear and actionable recommendations. Conduct detailed business analysis to understand the operational needs and challenges of Critical Facility Operations teams. Provide recommendations for process improvements and optimizations. Stay updated on industry best practices and emerging trends in data center operations and business analysis. Continuously seek opportunities to enhance processes and tools used by the Critical Facility Operations teams Support our business strategies and standardisation of systems and processes, and process improvements in reporting capabilities Engage with key stakeholders to ensure that requirements are clearly documented, understood, communicated, planned and within the design of the system or process solutions and provide updates on milestones. Contribute towards improved business process maturity by identifying and prioritising improvement projects and implement changes to processes and operations to improve data capture

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