Senior Support Specialist for Banking Sector
1 week ago
We are seeking an experienced Solution Oriented Support Specialist to join our team at ADECCO PERSONNEL PTE LTD.
This position is part of a new support team formation for our company's new strategic program. Our vision is to build and support innovative digital platforms that interconnect investors, lenders, and clients on syndicated markets.
Key Responsibilities:- User Support Management: Manage user requests & incidents in a timely manner. Prioritize User requests based on their urgency, criticality, and context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement.
- Daily Support Tasks: Perform sanity checks (morning, evening) and on-calls duty. Contribute to change requests, urgent data modifications, and INTPRODs executions. Escalate issues if need be, but remain the main point of contact for the user.
- Sustainable Resolutions: In case of Incident, ensure root cause is properly identified and remediation actions defined and prioritized. Contribute to major incident reports and post-mortems when required. Push for the creation of a Feature Development/bugfix, or automation. Keep the support documentation up-to-date.
- IT Run Preferred Communication Channel: Act as the preferred communication channel with all stakeholders. Contribute to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
- Candidate Profile: Minimum 4 years' experience in application support, with exposure in Banking industry (is a plus).
- Technical Skills: Solution oriented, business focused with a mindset to constantly improve production quality and stability. Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tools etc. Excellent analytical skills. Ability to multi task and manage stress while maintaining empathy for end users.
- Skills and Qualifications: Exposure to Monitoring tools & Automation. Good communicator and have managed Operations & Business. Problem-Solving mindset with orientation towards Continues Improvement.
An estimated salary range for this position is SGD 60,000 - SGD 80,000 per annum, depending on experience.
A competitive benefits package will be offered to the selected candidate.
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