Store Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Store Supervisor to join our team at Burberry Limited. As a Store Supervisor, you will be responsible for leading a high-performing customer-facing team, ensuring exceptional customer experiences, and driving sales goals.
Key Responsibilities- Lead and motivate a team of sales associates to deliver high-value experiences to every customer, ensuring every interaction is memorable.
- Partner with associates to improve selling skills and close sales, achieving sales goals and KPIs.
- Manage customer flow to ensure excellent service, setting the pace and standard for delivering exceptional customer experiences.
- Drive partnership between sales associates, specialists, stock associates, and operations teams.
- Coach associates in the moment and after transactions, ensuring proper follow-through on follow-up actions.
- Develop and retain talented employees through monthly development plans and annual performance reviews.
- Lead by example, delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM, and S&P to take ownership of Burberry Experience training, using morning and weekly meetings to reinforce key elements.
- Partner with store management to set goal expectations, delivering formal performance feedback through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, process post-void transactions, authorise promotional discounts, and employee sales.
- Drive the digital experience in store, using digital resources to communicate when face-to-face is not possible.
- Hold a good understanding of the business, effectively communicating needs and ideas to bring the business to the next level.
- Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
- Assist with the opening and closing of store, including securing doors, windows, and merchandise, successful alarming of store, and POS procedures.
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry Limited is an Equal Opportunities Employer, treating all applications equally and recruiting purely on the basis of skills and experience.
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Store Supervisor
2 weeks ago
Singapur, Singapore Burberry Limited Full timeJob OverviewBurberry Limited is seeking a highly skilled and experienced Store Supervisor to join our team. As a Store Supervisor, you will be responsible for leading a high-performing customer-facing team, ensuring exceptional customer experiences, and driving sales goal attainment.Key ResponsibilitiesSupervise and motivate sales associates to deliver...
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Store Supervisor
1 month ago
Singapur, Singapore Burberry Limited Full timeJob SummaryWe are seeking a highly skilled and experienced Store Supervisor to join our team at Burberry Limited. As a Store Supervisor, you will be responsible for leading a high-performing customer-facing team, ensuring exceptional customer experiences, and driving sales goal attainment.Key ResponsibilitiesSupervise and motivate sales associates to deliver...
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Store Supervisor
2 months ago
Singapur, Singapore Burberry Limited Full time{"h2":{"b":"Job Summary"},"p":"As a Store Supervisor at Burberry Limited, you will play a key role in delivering exceptional customer experiences and driving sales goal attainment. You will be responsible for supervising and motivating a team of sales associates to consistently deliver high-value interactions with every client, ensuring that every...
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