Customer Service Coordinator
7 days ago
Customer Service Coordinator
About the Role:We are seeking a highly skilled Customer Service Coordinator to join our team at Precious Homes Bukit Panjang PTE. LTD. as a Client Relations Executive.
Key Responsibilities:- Reception Duties:
- Attend to incoming calls and visitors, handle all enquiries and manage the auto-gate intercom and public address system.
- Maintain a good filing system and records, attend to all incoming faxes and mails from letterbox.
- Administrative Duties:
- Handle admission, discharge, booking and coordination of transport for residents, arrange for financial counselling and ensure that residents' records are updated and properly maintained.
- Ensure all charges are correctly keyed into the CURA System before invoices are generated, send out invoices and track accounts receivables, generate receipts upon receiving payment and prepare day end report.
- Update E bed status in IRMS, update residents' hospitalization and home leave, coordinate and email prescriptions to Polyclinics, coordinate with family for subsidy application and for the social report.
- Renew HHMT, update RAF, draft letter to payer for changes in RAF, to be signed by the Operations Manager, coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application.
- Other Duties:
- Coordinate with Nursing Department for services and consumables required and used by residents, ensure that all these items are keyed into the CURA System, as well as any special meals ordering.
- Coordinate with Nurse Managers for bed assessment and functional status report for subsidy application, coordinate with Physiotherapists for PT report for purpose of subsidy application.
- Email discharge notice to respective nursing level, handle client's feedbacks and re-direct the feedback to the respective Departmental Head, print of wound photos sticker labels and prescriptions.
- Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session).
- Possess O Level / A Level Certificate or Diploma in Business or its equivalent, have at least 1 year of relevant working experience in the Nursing Home or healthcare industry.
- Able to work on alternate Saturday, able to work onsite in Bukit Panjang.
S$40,000 - S$50,000 per annum, depending on qualifications and experience.
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