Ecommerce Operations Specialist

6 days ago

Singapore beBeeEcommerce Full time $40,000 - $60,000
About the Job

We are seeking an enthusiastic and skilled eCommerce Operations Specialist to join our team. This role involves managing our online sales platforms, supporting offline exhibitions, expos, and fairs while blending eCommerce operations, marketing, logistics coordination, and event support.

Key Responsibilities:
  • Daily Operations & Order Fulfillment
    • Handle picking, packing, and dispatching customer orders for both local and international shipments.
    • Coordinate with logistics partners (international and local last-mile) and manage customer self-pickups.
    • Reconcile sales, returns, payments, and platform fees with the finance and operations teams.
    • Receive, QC, unpack, sort, and shelve incoming shipments.
  • Inventory & Warehouse Management
    • Monitor and maintain optimal stock levels across platforms and physical storage.
    • Conduct accurate and regular stock-takes to ensure smooth operations.
    • Work with part-timers/ad-hoc staff to maintain warehouse tidiness, cleanliness, and efficiency.
  • Platform Management
    • Independently manage eCommerce platforms: Shopify, Shopee, Lazada, TikTok Shop, and social commerce (WhatsApp sales, groupbuys, etc.).
    • Maintain and optimize product listings - titles, descriptions, images, SEO, and pricing - ensuring accuracy and brand alignment.
    • Plan and execute major online campaigns (e.g. 9.9, 11.11, Black Friday, Payday Sales) across platforms.
    • Utilize advertising tools such as Shopee Ads, Lazada Sponsored Solutions, Facebook Ads, and TikTok Ads to drive traffic and conversions.
    • Oversee go-to-market strategies for brands, including pricing, positioning, launches, and promotions.
    • Preparation for live streams and liaising with KOLs/influencers for partnerships, affiliate sales, and brand activations.
  • Exhibitions, Expos & Fairs
    • Support the team during trade shows, exhibitions, pop-up fairs, and events.
    • Assist with booth setup, product display, and on-site customer engagement.
    • Actively promote products and give customers accurate, up-to-date product information.
Benefits:
  • Hybrid work schedule (flexible start timing from 9am-11am)
  • Staff discounts on all products
  • Retention bonus for every year of service
  • Reimbursements for mobile phone spend & health expenses
Requirements:
  • 2-5 years' experience in eCommerce or operations roles, or a motivated fresh graduate from any diploma/degree
  • Able to commit weekends for fairs at least 1x a quarter, with off-in-lieu as compensation
  • Not afraid of physical work with pick & pack or handling shipments
  • Genuine interest in baby, children & parent products

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