Senior Debt Recovery Professional

2 weeks ago

Singapore beBeeCreditRecovery Full time $36,000 - $45,600
Job Opportunity: Credit Recovery Specialist

We are seeking a skilled and results-driven individual to fill the role of Credit Recovery Specialist. As a key member of our team, you will be responsible for conducting debt collection from debtors via phone calls, negotiating with debtors to provide the best payment option, and initiating follow-up actions in accordance with defined processes.

Your primary objective will be to recover outstanding debts while maintaining a high level of customer service. You will also perform administrative duties such as payment monitoring and file management, ensuring all collection actions comply with company policies and procedures.

  • Conduct thorough debt collection from debtors via phone calls, utilizing effective communication skills to negotiate favorable payment terms.
  • Negotiate with debtors to provide the best possible payment options, taking into account their financial circumstances and any applicable laws or regulations.
  • Initiate necessary follow-up actions to collect outstanding debts, adhering to established protocols and timelines.
  • Perform routine administrative tasks, including payment monitoring and file organization, to ensure seamless day-to-day operations.
  • Maintain excellent customer service standards, responding promptly to queries and concerns, and providing clear explanations for any actions taken.
  • Collaborate with colleagues to share knowledge, best practices, and ideas for improving debt recovery processes.
Required Skills and Qualifications

To excel in this role, you must possess strong written and verbal communication skills, as well as the ability to work independently and as part of a team. Your proficiency in Microsoft Office applications, particularly Excel, is essential for managing and analyzing data related to debt collection.

  • Demonstrate exceptional written and verbal communication skills to effectively interact with customers, colleagues, and stakeholders.
  • Showcase your problem-solving abilities by making sound judgments when reviewing assigned accounts and resolving any disputes that may arise.
  • Proficiently use Microsoft Office applications, specifically Excel, to track, analyze, and present data related to debt collection.
  • Exhibit adaptability and flexibility in a fast-paced environment, with the ability to multitask and prioritize multiple projects simultaneously.
  • Cultivate strong relationships with colleagues, fostering a collaborative atmosphere that promotes knowledge sharing and innovation.
  • Possess a customer-centric mindset, prioritizing empathy and understanding in interactions with customers.

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