
Customer Experience Champion
8 hours ago
The Customer Service Analyst is the first point of contact for all walk-in customers at the Service Centre, providing high service standards and ensuring accuracy and compliance for all customers' requests.
\Responsibilities:\
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- Provide consistent and positive customer experience to all walk-in customers.\
- Ensure accuracy and compliance for all customers' requests.\
- Educate customers on the features and benefits of our digital tools.\
- Handle and manage appeals, feedback, and first-level escalations.\
- Constantly identify process improvements with the objective of improving overall customer experience.\
Requirements:\
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- At least a diploma or degree from any field.\
- Minimum 2 years of experience in customer service, preferably in the insurance industry.\
- Have a passion to deliver customer-centric service.\
- Good communication skills, strong attention to detail, and problem-solving skills.\
- Resilient and able to work effectively under pressure.\
- A team player with a high level of commitment and flexibility.\
About Us\
We help our customers and the community live Healthier, Longer, Better Lives. We believe that our employees are key to achieving this goal and offer them a range of opportunities for growth and development.
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