Customer Experience Champion

8 hours ago


Singapore beBeeCustomerExperience Full time $3,500 - $5,500
Job Description\

The Customer Service Analyst is the first point of contact for all walk-in customers at the Service Centre, providing high service standards and ensuring accuracy and compliance for all customers' requests.

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Responsibilities:\
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  • Provide consistent and positive customer experience to all walk-in customers.\
  • Ensure accuracy and compliance for all customers' requests.\
  • Educate customers on the features and benefits of our digital tools.\
  • Handle and manage appeals, feedback, and first-level escalations.\
  • Constantly identify process improvements with the objective of improving overall customer experience.\
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Requirements:\
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  • At least a diploma or degree from any field.\
  • Minimum 2 years of experience in customer service, preferably in the insurance industry.\
  • Have a passion to deliver customer-centric service.\
  • Good communication skills, strong attention to detail, and problem-solving skills.\
  • Resilient and able to work effectively under pressure.\
  • A team player with a high level of commitment and flexibility.\
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About Us\

We help our customers and the community live Healthier, Longer, Better Lives. We believe that our employees are key to achieving this goal and offer them a range of opportunities for growth and development.


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