
Leadership Team Member
6 days ago
This role will be responsible for maintaining and enhancing guest services through training, coaching and mentoring subordinates. To organize and evaluate service and delivery systems, procedures and processes, and make recommendations for continuous improvement.
Key Responsibilities:
- Assist the Manager in running a smooth, efficient, and productive shift
- Handle guest queries and feedback professionally
- Manage cash effectively at the Point of Sale
- Train, coach, mentor, and supervise a team of service crew members to deliver exceptional guest experiences
- Provide prompt, efficient, friendly and accurate service
- Set an example and offer timely feedback on areas for improvement
- Promote teamwork to achieve set goals and targets
- Ensure adherence to food safety, sanitation and hygiene requirements and practices
- Maintain equipment and stations according to schedules
- Delegate and/or perform assigned tasks efficiently and on time
- Follow Company policies and procedures
- Attend meetings as requested
- Accept additional duties and responsibilities assigned by the Supervisor
Requirements:
- Minimum GCE 'N' Level qualification
- At least 2-3 years relevant experience (preferably in a similar capacity)
- Pleasant personality and customer-focused attitude
- Hardworking with a positive mindset
- Able to work well in a team environment
- Good communication and interpersonal skills
- Ability to thrive in a fast-paced and highly energized working environment
- 5 days' work week; able to perform rotating shift duty including weekends and Public Holidays
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