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E-commerce Product Management Lead
3 weeks ago
**About the Role:** We're seeking an experienced fashion e-commerce admin to join our team at BLOOMBUBZ PTE. LTD. As a key member of our digital retail team, you'll be responsible for managing our online store, ensuring seamless customer experiences, and driving sales growth.
Main Responsibilities:
- Product Lifecycle Management: Plan, launch, and maintain new product lines, including product research, development, and optimization.
- E-commerce Operations: Manage order fulfillment, inventory management, and shipping processes to meet customer expectations.
- Customer Service: Provide prompt and efficient customer support via email, phone, or chat, resolving issues and improving customer satisfaction.
- Digital Marketing: Collaborate with the marketing team to develop and implement effective digital marketing strategies, including social media promotions and email campaigns.
- Website Development: Work closely with our development team to design, develop, and maintain our e-commerce website, ensuring a seamless user experience.
- Analytics and Reporting: Analyze sales and website performance data, identifying trends and areas for improvement to inform business decisions.
- Team Collaboration: Communicate effectively with cross-functional teams, including marketing, product, and logistics to drive business objectives.
Requirements:
- Proven experience in e-commerce administration, customer service, or related field
- Excellent communication and problem-solving skills
- Familiarity with e-commerce platforms (e.g., Shopify) and digital marketing tools
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; bachelor's degree preferred
