Seeking Technical Support Specialist
5 days ago
We are seeking a highly skilled and motivated Technical Support Specialist to provide exceptional technical assistance to our employees and ensure seamless IT system operations.
Key Responsibilities:- Offer first-line technical support to end-users via phone, email or in-person.
- Determine and troubleshoot hardware, software and networking issues.
- Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
- Install, configure and maintain software applications, operating systems and hardware components.
- Assist in setting up and maintaining network equipment such as printers, routers and switches.
- Monitor system performance and ensure the availability of IT resources to users.
- Maintain and update internal knowledge base, documentation and user manuals.
- Track and manage service desk tickets ensuring timely resolution and follow-up.
- Provide training and guidance to users on IT best practices and software usage.
- Maintain IT asset inventory and assist with hardware procurement.
- Ensure adherence to security protocols and best practices in IT operations.
- Assist with software updates, patches and general system maintenance tasks.
- Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
- Proven experience as a Technical Support Specialist, IT Support Technician or similar role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with troubleshooting software applications and diagnosing technical problems.
- Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Familiarity with service desk software and ticket management systems.
- Strong attention to detail and problem-solving skills.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
A dynamic and supportive work environment with opportunities for growth and development.
A competitive salary and benefits package.
The chance to work with a talented team of professionals.
A stimulating and challenging role with opportunities for advancement.
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