Senior Service Delivery Lead

2 weeks ago


Singapore beBeeService Full time $80,000 - $120,000
Job Title

Sr. Service Delivery Manager, IMS Leadership

Overview

We're seeking an experienced Sr. Service Delivery Manager to lead our medium-scale maintenance projects. You will be responsible for managing daily support operations, meeting customer requirements and service level agreements.

Key Responsibilities
  • Act as the primary point of contact for all support-related queries and issues
  • Review transition plans, enhancement milestones, and deliverables with support teams and customers
  • Ensure that regular reviews of services provided meet quality and service levels
  • Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth business-as-usual (BAU) support operations
  • Proactively identify opportunities for further expansion or improvement of services delivered to customers
Benefits

The successful candidate will have the opportunity to work with a diverse team, developing their skills and expertise in service delivery management. They will also be part of a collaborative environment, working closely with stakeholders to drive project success.



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