Digital Commerce Strategist

2 days ago


Singapore MCI Career Services Pte Ltd Full time
Job Responsibilities
The successful E-Commerce Manager will oversee all aspects of our e-commerce operations, including strategic planning, marketing, and customer engagement. Key responsibilities include:

  • E-commerce Strategy Development
Develop and execute e-commerce strategies to drive sales, improve user experience, and enhance brand visibility. Stay up-to-date with industry trends and adjust strategies accordingly. Collaborate with cross-functional teams to ensure alignment and success.

  • Digital Marketing & Campaigns
Design and implement digital marketing campaigns to raise brand awareness, drive traffic, and convert customers. Utilize SEO, PPC, email, and social media to achieve business objectives. Monitor campaign performance and adjust strategies to optimize results.

  • Customer Experience & Engagement
Improve the online shopping experience through targeted initiatives and continuous monitoring. Identify areas for enhancement and propose solutions to improve customer satisfaction and retention. Develop and implement personalized marketing campaigns to engage customers and drive loyalty.

  • Inventory & Order Management
Oversee inventory management, ensuring accurate stock levels and efficient order fulfillment. Collaborate with supply chain teams to resolve any discrepancies or issues. Monitor return rates and develop strategies to minimize losses.

  • Performance Analysis & Reporting
Track key metrics (traffic, conversion rates, order value, retention) to evaluate performance and inform strategy adjustments. Use analytics tools to monitor progress and make data-driven decisions. Prepare reports to guide strategy refinements and business development.

Requirements
To succeed as an E-Commerce Manager, you should possess the following qualifications and skills:

  • Bachelor's Degree in Information Technology, Business Administration, or related field
At least 5 years of experience in e-commerce management, digital marketing, or similar role in relevant industry. Proficiency in e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce. Experience with SEO, Google Ads, Facebook Ads, and email marketing automation. Strong analytical abilities and experience with data tools like Google Analytics. Experience with affiliate marketing and influencer partnerships. Familiarity with AI-powered e-commerce tools and automation.

Benefits
We offer a dynamic work environment, competitive salary, and opportunities for professional growth and development. If you're passionate about e-commerce and customer engagement, we encourage you to apply.

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