Technical Solutions Expert

2 weeks ago

Singapore beBeeTechnical Full time $8,000

Job Title:

Technical Solutions Expert

We are seeking a skilled Technical Solutions Expert to join our team.

Key Responsibilities:

  • Collaborate with the sales team to identify client needs and craft tailored solutions leveraging eServ's offerings in finance, payroll, grants management, IT training, contact centre services, and more
  • Provide in-depth technical presentations and demonstrations of platforms such as Workday, ServiceNow, Tungsten Automation, and Alteryx
  • Design and document customized workflows, integrations, and solutions aligned with client requirements

Contact Centre Solutions:

  • Analyse client requirements for contact centre operations and design solutions that improve efficiency and customer satisfaction
  • Demonstrate technical capabilities and tools used in contact centre services, including AWS Connect, CRM platforms, automated workflows, and reporting tools
  • Work with clients to optimize call handling, support services, and overall customer engagement strategies
  • Stay updated on contact centre technologies such as AWS Connect to provide modern and scalable solutions

Client Engagement:

  • Serve as a technical point of contact for potential clients during the sales cycle
  • Address technical questions, concerns, and objections to build trust and confidence
  • Gather feedback from clients to refine and optimize service offerings

Collaboration and Strategy:

  • Work with cross-functional teams to ensure alignment between client requirements and delivery capabilities
  • Contribute to the development of proposals, RFPs, and RFIs with detailed technical input
  • Stay updated on industry trends and emerging technologies to inform and enhance eServ's service portfolio

Training and Enablement:

  • Conduct training sessions for internal teams to improve their understanding of technical offerings and platforms
  • Develop collateral such as case studies, whitepapers, and technical documentation to support the sales process

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field
  • Relevant certifications in platforms like Workday, ServiceNow, or Alteryx
  • 5+ years of experience in a technical presales or solution architect role within BPO, MSP industries or consulting roles
  • Proven expertise in platforms like Workday, ServiceNow, Tungsten Automation, and Alteryx
  • Familiarity with finance and accounting processes, payroll systems, IT training frameworks, and contact centre operations is advantageous
  • Experience with contact centre technologies such as AWS Connect
  • Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences
  • Excellent problem-solving and analytical abilities
  • Ability to work in a fast-paced, collaborative environment
  • Strong organizational and multitasking skills
  • Proficient in preparing technical documentation and proposals

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