Operational Excellence Coordinator

2 weeks ago

Singapore beBeeGuestRelations Full time $60,000 - $80,000
Job Description

The Front Office Manager will oversee the daily operation of the team to ensure all guests receive a consistent experience.

The candidate will also be required to coordinate with other departments within the hotel to deliver a seamless guest experience consistently.

Key Responsibilities:
  • Assist in coordinating departmental planning and execution.
  • Control and monitor departmental costs on an ongoing basis.
  • Assists in maintaining payroll targets.
  • Promotes sales and facilities.
  • Support the operational planning and strategic execution process.
  • Supervise staff during recruitment activities aligned with policies.
  • Prepare and execute a structured onboarding program for new hires.
  • Maintain updated, guest-focused departmental SOPs.
  • Conduct training needs analysis; design and implement programs accordingly.
  • Provide input during evaluations and formal performance appraisals.
  • Coach, counsel, and discipline staff while delivering feedback to enhance performance.
  • Maintain strong communication and working relationships with all team members.
  • Foster collaboration with other hotel departments to ensure seamless operations.
  • Supervise the Reception team; assist other departments when needed.
  • Monitor staff conduct, grooming, hygiene, and professional appearance.
  • Provide support during peak periods and high-occupancy situations.
  • Offer cross-functional guidance and assistance to all hotel departments as required.
  • Assist the Guest Relations team in welcoming, rooming, and farewelling VIP guests.
  • Ensure VIPs, Ambassadors, and IHG One Rewards Members receive personalized attention.
  • Respond promptly to guest needs and effectively resolve any issues.
Requirements:
  • A Diploma or equivalent in Hotel Management/Business Administration, with 1 year of Front Office/Guest Service experience, including management experience.
  • Fluency in English; proficiency in other languages is preferred.
  • Ability to stand for extended periods behind the desk and in front office areas.
  • Capacity to lift or carry items weighing up to 50 pounds.
  • Proficiency in handling various objects and using a keyboard to operate systems.
Benefits:

We'll reward your hard work with a competitive salary and a comprehensive benefits package – including generous discounts, exceptional opportunities and a strong support for your ongoing career development.

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