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Strategic Communications Lead

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Role Overview

This leadership position plays a pivotal role in driving business growth by advancing and protecting the company's reputation in the region. The function focuses on storytelling, thought leadership, and content development that supports revenue growth across strategic pillars.

The ideal candidate will have a proven track record of building and leading strategic communications programs that drive measurable business results using multiple channels including digital.

They will be recognized as an industry thought leader based on tenure, expertise, and a track record of success.

Key responsibilities include setting strategic direction for all external business and product-related communications, leading and executing communication programs, communicating the value of the company, and managing the company's reputation through effective issues and crisis management.

Additionally, they will work across the organization to ensure consistent messaging, positioning, and narratives for all audiences.

They will oversee the strategic approach for content development and channels in the region, manage strategy and content for marquee client engagement events, and ensure a culture of cooperation and relationship building at every level of the organization.

With a minimum of 15 years of experience within the broader payments industry or adjacent sectors where technology features strongly, the ideal candidate will possess outstanding people leadership skills, strong business acumen, and intellectual curiosity with a passion for continuous learning and building deep knowledge of the business, market, and products.

They will demonstrate exceptional written, verbal, and presentation skills, as well as strong interpersonal skills, with the ability to communicate messages through stories in a compelling, visual manner.

Why this Role is Important to Business Growth

The region is one of the company's fastest-growing areas, with a rapidly evolving complex digital payments landscape and high competition from local and global fintechs.

This role articulates the company's value proposition to clients, partners, and regulators, supporting business development and market share growth through amplifying thought leadership, solutions, and new product launches to key audiences.

Qualifications
  • A minimum of 15 years of experience within the broader payments industry or adjacent sectors where technology features strongly.
  • Track record of building and leading strategic communications programs that drive measurable business results using multiple channels including digital.
  • Recognized as an industry thought leader based on tenure, expertise, and a track record of success.
  • Outstanding people leader with a track record of building high-performing teams through coaching and developing talent.
  • Strong business acumen with the ability to translate company strategy and financial performance into clear and concise messages.
  • Intellectual curiosity and passion for continuous learning and building deep knowledge of the business, market, and products.
  • Demonstrated ability to communicate messages through stories in a compelling, visual manner.
  • Passionate and knowledgeable about digital and social channels.
  • Exceptional written, verbal, and presentation skills, as well as strong interpersonal skills.
  • Experience managing & advising executives during times of stress/crisis.
  • Crisis preparation and crisis management skills.
  • Creative mindset with the ability to generate results through out-of-the-box thinking.