Associate, Tech System Management

5 days ago


Singapur, Singapore WEE HUR HOSPITALITY PTE. LTD. Full time
Job Title: Associate, Tech System Management

As a key member of our team at WEE HUR HOSPITALITY PTE. LTD., the Associate, Tech System Management will play a crucial role in ensuring the smooth operation of our software systems. This role requires a strong understanding of software configuration, integration, and implementation, as well as excellent communication and interpersonal skills.


Key Responsibilities:

  1. Manage software configuration, integration, and implementation for key software systems, including CRM, marketing analytics, and other tools.
  2. Act as a critical conduit to business/ground users to ensure that software systems are fit for business use.
  3. Handle multiple priorities, stakeholders, and coordinate the flow of information critical to project delivery.
  4. Document project specifications, scope, and track milestones achievement.
  5. Build SOPs for workflows within the SaaS product to train and support the operations team.
  6. Deliver project outcomes under deadlines.
  7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support teams.
  8. Conduct deep-dives and research to understand different software products/features, user pain points, and how to leverage on these products to solve them.
  9. Work with external software development companies to customize and implement web apps based on our use cases.
  10. Build interesting internal customized products (low/no-code or coded) end-to-end if there are no suitable third-party solutions available.
  11. Conduct client-side UAT for all software integration, development, or enhancement scope delivery.
  12. Conduct training and support for ground staff upon implementation.
  13. Develop a framework to ensure continuous feedback loop from ground users back to software product teams to sharpen product's business fit.
  14. Oversee user experience and ensure that users are using software correctly and optimally in a way that maximizes business output.
  15. Conceptualize and adopt a big-picture analysis of integration between different software and workflows that are aligned with business needs and ground operations.
  16. Participate in software procurement exercises to provide input and advisory to procurement teams based on feedback from users, experience, and digital needs.
  17. Provide clear reporting to management on progress of project, software implementation, and user feedback.
  18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Requirements:

  1. Minimum 1 year of experience in a relevant field.
  2. Bachelor's Degree in Computer Science or relevant field.


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