Customer Service Officer

2 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly driven Customer Service Officer to join our team in Singapore. As a key member of our organization, you will play a crucial role in collecting timely and accurate data through outbound calls and field visits.

Job Description
  • Responsibilities:
  • Conduct survey interviews via outbound calls and field visits to collect data
  • Handle incoming hotline and mailbox enquiries to resolve respondents' issues
  • Compile, record, and input survey returns and data accurately into the system
  • Data verification of completed survey cases to ensure accuracy and reliability of data
  • Establish and maintain relationships with respondents throughout the project period
  • Meet given KPIs based on the project timeline
  • Provide status reports to the supervisor
Requirements

To succeed in this role, you must possess:

  • A strong phone and verbal communication skillset along with active listening
  • Experience with Key Performance Indicators (KPIs) is preferred
  • Excellent customer service skills
What We Offer

This full-time position comes with an estimated salary of SGD 4,000 - 5,500 per month, depending on experience. The working hours are 44 hours per week, spread across 5 days from Monday to Sunday, with shifts between 11am - 8pm or 12pm - 9pm.

About Us

PERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency in Singapore. Our mission is to provide innovative solutions for our clients and candidates alike. If you're passionate about delivering exceptional customer service and have what it takes to thrive in a fast-paced environment, we want to hear from you



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