Customer Service Representative
7 hours ago
The successful candidate will be part of AVIATION SAFETY AND TRAINING PTE. LTD's Customer Services Division.
This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training.
Key Responsibilities:
- Frontline Services
- Greet visitors, determine the nature of their visit, and direct them to the proper waiting area.
- Respond to general enquiries and feedback.
- Establish and maintain customer rapport.
- Training Related Enquiries
- Work with stakeholders to ensure proper alignment of Simulator Flight Scheduling and Maintenance Planning activities.
- Perform data input and analysis.
- Liaise promptly with other departments to facilitate pilots' requests.
- Tenant-Related Enquiries
- Assist with booking of meeting/conference rooms/guest rooms.
- Event Planning
- Plan, coordinate, and execute internal and company events.
Requirements:
- Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
- Prior working experience in aviation industry/hospitality/customer service experience is highly advantageous.
- High-quality written and verbal communication skills.
- Competent in administrative procedures.
- Team player and able to work in a fast-paced environment with minimal supervision.
- Must be able to communicate in Mandarin to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
- Proficient computer skills.
$40,000 - $60,000 per annum, depending on qualifications and experience. Only Singaporeans/ SPR may apply.
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