Highly Skilled IT Professional Wanted

2 weeks ago

Singapore beBeeTechnical Full time $5,000 - $8,500

Technical Support Specialist Job Description

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We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for critical applications, handling incident and problem management, application deployments, and monitoring alerts to troubleshoot and resolve issues in a timely manner.

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Main Responsibilities:

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  • Provide technical support for Java-based applications, including issue troubleshooting, investigation, root cause analysis, and resolution.">
  • Handle incidents and service requests raised, to closure.">
  • Monitor application health and performance.">
  • Perform code-level debugging and collaborate with higher levels for fixes and enhancements, ensuring problems are resolved.">
  • Maintain and update support documentation, SOPs, and knowledge base articles.">
  • Participate in enhancement of the applications, deployment of applications to testing and production environment, and post-deployment support activities.">
  • Handle on-call support and incident management on a 24/7 rotational basis.">
  • Ensure SLAs and KPIs for incident and request management are consistently met.">
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Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or a related field.">
  • Minimum 4 years of experience in application engineering with strong hands-on experience in Java/J2EE.">
  • Good understanding of Software Development Life Cycle (SDLC).">
  • Proficient in troubleshooting application and server issues in Linux/Unix environments.">
  • Hands-on experience with SQL and relational databases (e.g., Oracle, MySQL, PostgreSQL).">
  • Good understanding of REST APIs, microservices, and cloud environments (AWS/Azure is a plus).">
  • Experience with Spring frameworks, Spring Boot/Batch is a plus.">
  • Strong problem-solving skills and ability to work independently under pressure.">
  • Excellent communication and collaboration skills.">
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Benefits:

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  • A dynamic and industry-leading company culture.">
  • Opportunities for professional growth and development.">
  • A comprehensive benefits package.">
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Contact Information:

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Interested applicants should submit their updated resume in MS format via the Apply button.

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Position and remuneration will be commensurate with skills and experience.

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Careerally Pte Ltd | EA Licence: 24C2215

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Josephine Xie | EA Registration No: R1874897

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Tell employers what skills you have

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Troubleshooting, Oracle, Ability To Work Independently, Investigation, MySQL, Application Development, Root Cause Analysis, SDLC, Information Technology, SQL, Core Java, Problem Management, Application Support, Pressure, Debugging, Databases, J2EE, Software Development, Incident Management

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