Director of Beauty Centre Operations
5 days ago
The role of a Beauty Centre Manager - Operations Director is to oversee the smooth running of day-to-day operations at a beauty centre. This includes managing staff schedules, appointments, and customer flow efficiently.
Key Responsibilities:
- Ensure high standards of cleanliness, hygiene, and safety compliance.
- Monitor and maintain equipment, tools, and product inventory effectively.
Staff Leadership:
- Recruit, train, and supervise beauty therapists, stylists, and front-desk staff members.
- Provide regular coaching, feedback, and performance evaluations to team members.
Customer Service Excellence:
- Ensure clients receive exceptional service and create memorable experiences.
- Handle customer inquiries, complaints, and feedback in a professional manner.
Strategic Development:
- Develop and implement marketing strategies, promotions, and packages to drive business growth.
- Achieve sales targets for services and retail beauty products by leveraging marketing efforts.
Financial Management:
- Prepare and manage budgets, expenses, and revenue reports accurately.
- Monitor stock levels and coordinate with suppliers to ensure timely orders.
Compliance and Innovation:
- Ensure compliance with local laws, labor regulations, and licensing requirements.
- Stay updated on the latest beauty trends, treatments, and products to stay competitive.
Requirements:
- Proven experience as a Salon/Beauty Centre/Spa Manager.
- Strong leadership and team management skills are essential.
- Excellent customer service and communication abilities are required.
Benefits:
- Competitive salary and performance-based incentives.
- Staff discounts on treatments and products.
- Professional training and career development opportunities.
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