Technical Support Specialist

4 days ago


Singapore ITCAN PTE. LIMITED Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at ITCAN PTE. LIMITED. In this role, you will provide first-level IT support via phone and remote-control tool to manage users' incidents and queries in a professional and timely manner.

You will be responsible for:

  1. Providing First Call Resolution (FCR) technical support via phone and email, ensuring calls are answered and emails are responded to in a timely manner.
  2. Performing first-level troubleshooting on all reported incidents and escalating incidents to 2nd level resolver groups as per work instructions.
  3. Furnishing and submitting timely updates to customers on the status of outstanding issues within targeted Service Level Agreements (SLAs).
  4. Maintaining ownership of cases and following up on reported issues until closure, gathering accurate and complete relevant information recorded.
  5. Managing customer expectations and notifying Team Lead in the event of unusual surges in calls of a specific nature.
  6. Handling initial classification/prioritization of incidents, tracking progress of resolution, and providing regular updates for follow-up actions and incident status.
  7. Ensuring Email Backlogs are cleared before the next day's start of business.

Tech Requirements:

You will need strong skills in:

  • UAT (User Acceptance Testing)
  • Troubleshooting
  • Microsoft Office
  • Hardware
  • Outsourcing
  • Laptops
  • Service Level
  • VDA (Virtual Desktop Assistant)
  • IT Operations
  • Tuning
  • Windows
  • Team Lead
  • Able to Work Independently
  • Technical Support

Compensation and Benefits:

The estimated salary for this position is SGD $40,000 - $60,000 per annum, depending on experience. Additional benefits include competitive healthcare coverage, generous annual leave, and opportunities for career growth and development.



  • Singapore ROCHE SINGAPORE TECHNICAL OPERATIONS, PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Mechanical Support Specialist to join our team at ROCHE SINGAPORE TECHNICAL OPERATIONS, PTE. LTD.


  • Singapore RD TRUSTED PARTNERS PRIVATE LIMITED Full time

    Job Title:Technical Support SpecialistCompany Overview:RD Trusted Partners Private Limited is a leading organization that values technical expertise and exceptional service delivery. We are committed to providing innovative solutions to our clients and strive for excellence in everything we do.Job Description:We are seeking a highly skilled Technical Support...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job Overview:Hays Specialist Recruitment PTE. LTD. is seeking a highly skilled Trade Floor Support Engineer to join their team. This role requires an individual with extensive experience in supporting trading and post-trade systems.Responsibilities:The successful candidate will be responsible for managing complex technical environments, providing incident...


  • Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time

    Job OverviewSecureAge Technology Pte. Ltd. is seeking a skilled Technical Support Specialist to join our team. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.About the RoleThe Technical Support Specialist will serve as the first point of contact for operational and...


  • Singapore TRIFIC SOLUTIONS PTE. LTD. Full time

    Job Title: Technical Support SpecialistLocation: Singapore, UBISalary Range: $2500 - $3500 per monthAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Trific Solutions Pte Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to...


  • Singapore SEARCH PERSONNEL PRIVATE LIMITED Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at SEARCH PERSONNEL PRIVATE LIMITED. The successful candidate will be responsible for providing technical support to customers, ensuring timely resolution of issues and delivering exceptional customer service.Key...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    About GMP Technologies (S) Pte LtdGMP Technologies (S) Pte Ltd is a leading provider of innovative technology solutions.Job Description: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing level 2 support and troubleshooting for production...


  • Singapore HIBEX SINGAPORE PTE LTD Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at HIBEX SINGAPORE PTE LTD. As a Technical Support Specialist, you will be responsible for providing on-site services for new and existing customers, including equipment servicing and upgrades.Key Responsibilities:Conduct technical analysis of...


  • Singapore OCI SYSTEM PTE. LTD. Full time

    Join OCI SYSTEM PTE. LTD. as a Technical Support SpecialistWe are seeking a highly skilled and dedicated individual to fill the role of Technical Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, addressing initial technical inquiries, and setting the foundation for positive customer...


  • Singapore CAREER CONNEX PRIVATE LIMITED Full time

    Job DescriptionCareer Connex Private Limited seeks a skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will be responsible for providing first-level support for various IT systems, networks, and infrastructure.Main Responsibilities:Provide technical assistance to internal users regarding computer hardware,...


  • Singapore MAESTRO HUMAN RESOURCE PTE. LTD. Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Maestro Human Resource PTE. LTD. as an Electronics Engineer - Harbour Maintenance. The successful candidate will be responsible for performing maintenance tasks onboard vessels, including harbour-based and...


  • Singapore WATG Full time

    Job DescriptionWATG is seeking a skilled IT Support Specialist to join our team in Singapore. As a hands-on technology specialist, you will provide customer-focused support for various technical issues and problems related to hardware, software, and systems.Key ResponsibilitiesMonitor and resolve help desk tickets, ensuring prompt and effective issue...


  • Singapore AXS PTE. LTD. Full time

    About the RoleWe are seeking an experienced IT Technical Support Specialist to join our team at AXS PTE. LTD. The successful candidate will be responsible for providing technical support and managing office networks and systems.


  • Singapore ITCONNECTUS PTE. LTD. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at ITConnectus Pte. Ltd.About the Role:The successful candidate will provide technical assistance and support to customers via phone, email, and other online channels. This is an excellent opportunity for individuals who enjoy problem-solving,...


  • Singapore DENTONS RODYK & DAVIDSON LLP Full time

    Job OverviewWe are seeking an IT Technical Support Specialist to join our team at DENTONS RODYK & DAVIDSON LLP. The successful candidate will provide technical support and assistance to end-users, ensuring the smooth operation of our hardware and software systems.


  • Singapore Kpmg Services Pte. Ltd. Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Kpmg Services Pte. Ltd. in Singapore. As a Helpdesk Solutions Expert, you will be responsible for providing prompt and effective support to end-users experiencing technical issues.


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    About the RoleWe are seeking a skilled and experienced Technical IT Support Specialist to join our team at Recruit Express Pte Ltd. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.


  • Singapore CROP PROTECTION (SINGAPORE) PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CROP PROTECTION (SINGAPORE) PTE. LTD.The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our computer systems.


  • Singapore RANDSTAD PTE. LIMITED Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at RANDSTAD PTE. LIMITED. As a key member of our IT department, you will provide top-notch support to our clients, ensuring their technical needs are met with efficiency and professionalism.


  • Singapore QUANTUM AUTOMATION PTE LTD Full time

    Job OverviewQuantum Automation PTE LTD is seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing technical support to the Application Team, coordinating with the Project and Application departments, and ensuring the quality of any equipment installed at site.