AVP, Custody Implementations Specialist

4 weeks ago

Singapore Citi Full time
Citi's Mission

We're a global bank with a rich history, connecting millions of people across hundreds of cities and countries every day. Our unparalleled global network provides a broad range of financial services and products to our clients, helping them meet their biggest opportunities and face the world's toughest challenges.

Shape Your Career with Citi

Citi's Securities Services (SS) supports our clients' business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions. We're currently looking for a high-caliber professional to join our team as AVP, Custody Implementations & Change Manager (Securities Services) based in Singapore.

In this role, you'll be responsible for onboarding new custody clients while supporting existing clients with incremental growth asks. You'll work closely with Implementation managers when multi-product deals are being executed, and collaborate with team members on new work procedures. You'll also be responsible for customer interaction, documentation issuance, review, and support in conjunction with partnering teams.

Responsibilities:
  • Focuses on timely and accurate delivery of all custody-related activities and products being implemented for clients, as well as delivering superior customer service and resolution of customer concerns related to the onboarding process.
  • Responsible for project management in the custody space, while managing cross-functional relationships with all teams when applicable.
  • Collaborates with team members on new work procedures.
  • Responsible for customer interaction, documentation issuance, review, and support in conjunction with partnering teams.
  • Demonstrates high-level diligence, motivation, and organizational skills.
  • Contributes to the motivation of staff and peers through constant and open interaction with the team members.
  • Optimizes own capacity to achieve higher productivity levels and output.
  • Understands client requirements and implements them correctly.
  • Ensures a strong and robust risk environment with effective controls.
  • Deals with variable (occasionally complex) issues with substantial potential impact.

Requirements:
  • 5-8 years of experience in Custody world and sub-related products.
  • Team player working closely with partners across countries/regions.
  • Good interpersonal communication skills. Able to communicate with internal and external business partners.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Demonstrated and proven Project management skills including strong management and oversight of project activities such as but not limited to, Project plan writing, tracking project activities & milestones, forecasting, and managing Risk and Issue Logs well to mitigate project delays.
  • Advanced execution skills in a multi-tasking mode. Extremely well organized with own time and able to prioritize effectively to manage multiple deals at the same time.
  • Able to partner with businesses and other support functions at any level to execute role effectively.
  • Able to strive under pressure and covert opportunity from risk.
  • Proficient knowledge of English (written and spoken).

Education:
  • Bachelor's/University degree or equivalent experience.

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