Library Officer

2 weeks ago

Singapur, Singapore Careers@Gov Full time
About the Role

We are seeking a motivated and customer-focused Library Officer to join our team at the National Library Board (NLB). As a key member of our library team, you will play a vital role in promoting reading, learning, and history through our network of libraries across Singapore.

Key Responsibilities
  • Guide customers on library etiquette and promote library collections and services
  • Provide physical and digital collection and service recommendations, engaging library patrons through programmes
  • Support in collection maintenance and development, including collection analysis, promotion, and new arrivals
  • Prepare for and facilitate programmes, exhibitions, and outreach, including coordination with partners and volunteers
  • Assist branch manager in community engagement, including content development for the Community Wall
  • Recruit and train volunteers, and work with them on various volunteer opportunities in the library and outreach
  • Handle customer queries, issues, and feedback according to service standards and standard processes
Requirements
  • Good customer service and engagement skills
  • Good communication and interpersonal skills
  • Ability to work independently
  • Comfortable with using technology to conduct programmes and design posters
  • Comfortable with facing the public of all ages
  • Ability to adapt quickly to changes due to iterative nature of new services
  • Ability to carry out mobile frontline services
  • Ability to provide logistics support for programmes
  • Willing to travel to other libraries to support programmes
What We Offer

We offer a flexible, hybrid work environment with rewarding and impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation, and impact.

We value ideas, curiosity, and a passion for innovation to transform our libraries and archives. We also offer opportunities for growth and wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

Successful applicants will be appointed on a two-year contract in the first instance.

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