Studio Manager Position

Are you passionate about delivering exceptional client experiences and driving business growth? Do you have a proven track record of leading high-performing teams and managing studio operations?

As a Studio Manager, you will be responsible for overseeing the day-to-day activities of our studio, ensuring that every client feels welcome and valued. You will lead by example, motivating your team to provide outstanding customer service and promoting a positive, inclusive community atmosphere.

Key Responsibilities include:

• Performance and Planning (40%)
  • Drive outstanding sales performance at your designated studio by leveraging team training, personal sales efforts, and the creation of innovative, studio-specific promotions and partnerships.
  • Strategize attendance-driving incentives for clients that maintain a healthy per-class rate (PCR) range, as determined by the Finance Team, to optimize revenue.
  • Ensure a consistent volume and quality of classes are being conducted to meet or exceed targets and forecasts, aligning with business objectives and client expectations.
• Studio Experience (20%)
  • Ensure that all studio facilities are impeccably maintained and meet the highest standards of cleanliness and organization, as first impressions are key.
  • Oversee daily housekeeping routines to ensure spaces are tidy, welcoming, and up to brand expectations.
  • Deliver exceptional client experiences by consistently exceeding expectations through genuine, personalized interactions.
  • Lead by example and ensure the team is thoroughly trained to uphold and execute impeccable community engagement practices at every touchpoint.
• Studio Management (20%)
  • Recruit, train, and inspire a stellar team that embodies Move Repeat's Vision and Values.
  • Streamline operations by overseeing service team scheduling, performance management, and daily activities to ensure seamless studio operations.
  • Address studio upkeep promptly and efficiently, using cost-effective solutions and clear escalation channels for repairs and maintenance with well-defined timelines.
  • Prepare and deliver accurate, comprehensive reports to HQ, including inventory levels, in-studio sales reconciliation, and payroll reconciliation, ensuring clarity and actionable insights.
• Studio Community Building (20%)
  • Plan and execute in-studio events, workshops, and pop-up classes that engage members and enhance their connection to the brand.
  • Target of 2 activations in studio per month.
  • Collaborate with like-minded brands to deliver unique and memorable experiences through brand partnerships and events.
  • Foster meaningful connections with clients, team members, and partners by embodying and promoting the brand's pillars and culture.

Required Skills and Qualifications:

• Proven experience in a fitness, wellness, or lifestyle-based customer-facing role
• Strong leadership and people management skills
• Passion for fitness, community, and helping people feel their best
• Data-savvy with an ability to use insights to drive performance
• Resourceful, solution-oriented, and action-driven
• Excellent communication and interpersonal skills

Benefits:

A competitive salary package and opportunities for professional growth and development

Others:

Move Repeat is an equal opportunity employer committed to diversity and inclusion. We strive to create a work environment that reflects the communities we serve, and where everyone feels valued, respected, and empowered to succeed.

1. Proven experience in a fitness, wellness, or lifestyle-based customer-facing role
2. Strong leadership and people management skills
3. Passion for fitness, community, and helping people feel their best
4. Data-savvy with an ability to use insights to drive performance
5. Resourceful, solution-oriented, and action-driven
6. Excellent communication and interpersonal skills