Senior Business Systems Analyst

2 weeks ago


Singapore Nanyang Technological University Full time

About the Role

The National Institute of Education (NIE) is seeking a highly skilled Senior/Business Analyst to join their Digital Solutions department. As a key member of the team, you will be responsible for facilitating change management and implementation committee meetings, collaborating with stakeholders, and managing business process improvement projects.

Key Responsibilities

  • Facilitate monthly change management and implementation committee meetings as secretariat.
  • Collaborate with stakeholders to develop agendas and manage change requests, ensuring thorough documentation and stakeholder engagement.
  • Lead business process analysis, review, improvement, or re-engineering in liaison with business users.
  • Manage functional work process/workflow and carry out gap analysis.
  • Evaluate and analyse information gathered from multiple sources to ensure user requests address underlying business needs and provide optimal benefits.
  • Manage and supervise project teams in meeting deliverables and milestones on time, in scope, and within budget.
  • Act as liaison between business users and technical teams to analyse, investigate, troubleshoot, and solve system issues.
  • Ensure proper user access control with formal approval processes and conduct bi-annual reviews of user access, audit logs, and privileged accounts.

Requirements

  • University degree in Computer Science, Information Technology, Engineering, or a related field.
  • 4+ years of relevant experience in business process analysis and design.
  • 1-3 years of experience in IT project management.
  • Working experience in managing business process improvement projects, preferably in a product development or large-scale systems development project environment.
  • Strong analytical and system thinking skills, excellent interpersonal and communication skills, and a good self-motivated team player with a positive attitude and flexibility in adapting to changes.

About NIE

NIE is an integral part of Singapore's education service, playing a key role in teacher preparation and professional development. We are committed to our vision of being an institute of distinction and our mission to inspire learning, transform teaching, and advance research.



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