IT Support Specialist
4 days ago
**Job Title:** IT Support Specialist
**Company Overview:** PrimeStaff Management Services Pte Ltd is a dynamic organization seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional technical support to our employees.
**Salary:** $60,000 - $80,000 per annum, depending on experience.
**Job Description:
Key Responsibilities:- Provide first-level technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
- Troubleshoot technical problems efficiently and escalate complex issues to appropriate teams when necessary.
- Install, configure, and update software applications, desktops, laptops, and peripherals.
- Create and maintain accurate IT documentation, including processes, procedures, and support resolutions.
- Maintain an inventory of IT equipment and ensure accurate asset tracking.
- Work with vendors to procure hardware and software as needed.
- Conduct periodic system audits and ensure IT systems meet security and compliance standards.
- Assist with office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.
- Bachelor's degree in Computer Science or related field is preferred.
- Minimum of 5 years in IT support or a similar role, with hands-on expertise in end-user support.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with Microsoft Office Suite, Active Directory, and networking concepts.
- Advanced understanding of networking protocols and security practices.
- Knowledge of cloud computing platforms and services is an advantage.
- ITIL Expert, CompTIA A+, or Microsoft Certified Desktop Support Technician certifications are a plus.
- Excellent problem-solving and troubleshooting skills.
- Strong customer service orientation and effective communication abilities.
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
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