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Business Development Associate

2 months ago

Singapore Facebook TalentNet Singapore Full time

Facebook TalentNet Singapore is seeking a highly skilled Business Development Associate to join our team in Singapore. As a key member of our Cross Meta Support Operations (XSO) team, you will play a critical role in building a service engine that solves today's customer problems and prevents tomorrow's.

XSO teams are an operations-driven organization involved throughout the lifecycle of product development and service delivery to ensure seamless experiences for our customers on our platform. This team fosters growth for communities, businesses, and advertisers using Meta products by providing them with necessary tools for success.

Key Responsibilities:

  • Partner with the internal XSO Growth & Risk Team to onboard clients to Meta's ecommerce products in coordination with sales and operations teams.
  • Monitor and troubleshoot client progress, communicating blockers to relevant parties.
  • Triage incoming requests utilizing technology, superior customer service, and understanding, responding within a timely manner and working 1:1 in real time.
  • Gather insights for internal teams to help Meta develop and evolve its products and for advertising partners to achieve their marketing objectives.
  • Participate in weekly training and operational meetings, implementing new practices quickly.
  • Identify tool and process efficiency gains with an analytical perspective.
  • Act as an escalation point for clients/customers.

Required Skills and Qualifications:

  • Professional written and spoken English and Mandarin, as the role requires working with local markets.
  • Strong verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
  • Ability to work independently and manage time effectively.
  • Strong ability to accurately document and record customer/client information.
  • Leadership and mentoring skills to provide support and constructive performance feedback.
  • Proven ability to manage multiple projects in a high-performance team environment.
  • Prior tech experience and experience with Shopify or ecommerce are pluses.

Estimated Salary: $60,000 - $80,000 per annum, depending on qualifications and experience.