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Drive Collections Success
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Our team is responsible for driving collections operations to achieve organizational objectives. This involves overseeing team performance, devising strategies to meet targets, and ensuring regulatory compliance.
Key Responsibilities:- We control overdue account flow rates and manage delinquency levels within set parameters.
- Our team leads the tele-collection process, formulates overdue collection strategies, and reviews standard operating procedures.
- We forecast budget estimation, annual targets, cost projections, and manpower requirements.
- Evaluation of new strategies is a key aspect of our role, where we develop roadmaps for high-performing team members.
- Enhancing agent and team leader skills through training and coaching programs is essential to our success.
- We manage incentives, negotiation training, call campaigns, account segmentation, automated reminder messaging, and technology enhancements.
- Maintenance of costs to money collected ratio within specified parameters is also crucial.
- Team attrition rates are maintained below acceptable thresholds.
Decisions are made based on data-driven insights, which effectively align with Key Performance Indicators (KPIs). We foster a culture of continuous improvement and efficiency.
