Expert Technical Support Specialist

1 week ago

Singapore beBeeTechnical Full time $4,000 - $8,000
Technical Support Specialist">

About the Role:

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  • We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide expert technical support to customers, sales representatives, and internal stakeholders.
  • The ideal candidate will have a strong ability to organize, prioritize, and manage tasks, activities, and projects to meet deadlines effectively.
  • They will also possess excellent analytical skills, with the ability to break down complex information into core components for evaluation and understanding.
  • A strong service-oriented mindset, consistently seeking opportunities to support and assist others, is essential.
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Key Responsibilities:

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  • Respond to phone and email inquiries from customers and sales representatives regarding product features, specifications, and applications.
  • Troubleshoot and resolve customer issues through phone or email support.
  • Research and evaluate competitor products to support market positioning and product development strategies.
  • Conduct product application testing to support sales representatives and customer needs.
  • Design, plan, and deliver training sessions on products, applications, and competitive insights for both new hires and existing sales staff.
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Requirements:

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  • Bachelor's degree in an engineering discipline (e.g., Computer, Electrical, or Mechanical Engineering) and/or a minimum of 2 years of relevant experience.
  • Strong analytical mindset, with the ability to break down complex information into core components for evaluation and understanding.
  • Excellent problem-solving skills, with the ability to identify challenges, analyze related data, evaluate alternatives, and implement practical solutions.
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What We Offer:

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  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
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How to Apply:

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  • Submit your resume and cover letter to us.
  • Include your relevant experience and qualifications.

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