Senior Academic Program Coordinator

6 days ago

Singapore beBeeManager Full time $80,000 - $120,000
Job Title

This is a Programme Manager role that offers the opportunity to lead a team and contribute to the success of our programs.

  • You will be responsible for overseeing the operational work of the programme team, ensuring policies and procedures are followed and taking corrective actions when necessary. You will also work closely with academics to ensure students receive a good learning experience.

In addition, you will be required to coordinate marketing communications activities, including copy editing and proofreading marketing materials.

  • HE Programme Delivery: Monitor and maintain an efficient system for delivering programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms.
  • Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
  • Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and SSG. Propose resolutions to issues faced by lecturers.
  • Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.
  • Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, SSG regulations and internal quality requirements.
  • Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
  • Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
  • Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

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