Technical Services Leadership Opportunity

2 weeks ago

Singapore beBeeDirector Full time
Job Title

We are seeking a seasoned leader to oversee our technical services team in the JAPAC region. As Technical Services Director, you will lead a high-performing team of technical professionals, providing expertise and guidance to customers in network security and zero trust post-sales journeys.

About the Role
  • Lead and manage a technical team of Professional Services and Customer Success Engineers.
  • Work closely with GCS Area Leaders, Support, and Technical Solutions Team to build strong relationships with customers and ensure their success.
  • Develop training programs and provide technical support as a solution expert.
Responsibilities
  • Manage and integrate technical consulting functions to deliver reliable deployment, scalable adoption, and measurable value to enterprise customers.
  • Ensure operational excellence, customer satisfaction, and strategic alignment across teams.
  • Champion innovation and support process reengineering within the Technical Services team.
Requirements
  • 10+ years of experience in technical services, professional services, customer success, or related functions within a high-growth SaaS/cloud enterprise environment.
  • 5+ years of experience in a leadership role managing regional teams.
  • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
Benefits
  • Competitive salary and benefits package.
  • Ongoing learning and development opportunities.
  • Opportunity to work with a diverse team of experts.
About Us

We are a leading provider of cybersecurity solutions, dedicated to protecting our customers' digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.

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