Senior Customer Experience Manager
1 week ago
We are seeking a seasoned Senior Customer Experience Manager to lead our customer service team in North. This is a fantastic opportunity to develop the team's image and capability, handle feedback and complaints, and drive business growth.
About UsE&C Recruitment Pte. Ltd. is a reputable recruitment agency that values excellence and customer satisfaction. We provide a positive working environment and offer competitive remuneration packages.
Responsibilities- In charge of the customer service team and oversee day-to-day operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Handle and resolve customer complaints and feedback in a professional manner.
- Analyze performance metrics and provide recommendations for improvement.
- 5+ years of experience in customer-facing roles, preferably in a leadership position.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Familiarity with MS Office and CRM software.
- Competitive salary: up to $3,400 per month + bonus.
- 5 days work week.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
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