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Business Service Excellence Specialist

2 weeks ago

Singapore beBeeExcellence Full time $60,000 - $80,000
Job Description:

Our organization seeks a skilled professional to support the Business Service Excellence team with various tasks.

  • System Transition Management: Assist with the implementation of new system features, ensure service standards are maintained, and oversee the archival of documents from existing systems for audit readiness and compliance.
  • Appeals Management: Handle appeal cases, provide status updates to advisors, manage case escalations, document appeals and their resolutions, and prepare reports on case status and outcomes.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • At least 2 years of experience in operations management, customer service, or appeals handling
  • Strong analytical and problem-solving skills with ability to handle complex cases
  • Excellent attention to detail and process documentation capabilities
  • Proficient in Microsoft Office Suite, especially Excel and database management
  • Strong written and verbal communication skills with ability to handle sensitive stakeholder interactions
  • Experience in handling confidential information with utmost discretion
  • Ability to work independently and manage competing priorities in a fast-paced environment
Benefits:

This role offers the opportunity to develop your skills and contribute to the success of our organization. You will have the chance to work with a dedicated team and make a meaningful impact in your chosen career path.

About Us:

Our organization is a statutory board that oversees the transformation of the local workforce and industry. We promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce.