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CX Metrics and Analysis Professional

1 week ago

Singapore This Is An IT Support Group Full time

We're seeking a talented Data Analyst to join our Customer Experience Analytics & Process Improvement team at Marina Bay Sands. This role involves analyzing customer data to provide insights that enhance the overall customer experience.

The ideal candidate will have a strong understanding of data analysis techniques, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:
  • Familiarity with machine learning techniques and predictive analytics is an advantage
  • Monthly KPI reporting and undertake special projects as assigned
  • Contribute as a team player in performing analyses to enable data-driven discussions with the various Business units and identifying potential projects for the team to take on