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IT Support Operations Executive
1 week ago
We're looking for a talented individual to take on the role of IT Support Operations Executive. In this position, you will be responsible for liaising with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations.
Key responsibilities include ensuring contractual meetings are done in time, open actions are followed up and closed in time, and establishing annual plans driving improvement based on lessons from the previous year. Reviewing and raising resource requirements to senior managers is also an essential aspect of this role.
The ideal candidate should possess 3 years of experience as a Service Delivery Executive/Manager/Customer Success Manager, along with excellent written, oral, and presentation skills. Certification in IT Service Management and/or ITIL (v3 or above) is highly valued.
