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Solution-Focused Technical Specialist

2 weeks ago

Singapore beBeeTechnical Full time $40,000 - $75,000
Job Title: Senior Technical Support Specialist

Are you looking to kickstart your career in technical support?

We are seeking an experienced and skilled Senior Technical Support Specialist to join our team

This is a fantastic opportunity for someone who is passionate about problem-solving, has excellent communication skills, and is eager to learn and grow with our organization.

In this role, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and working closely with our engineering team to resolve problems efficiently. You will also be required to document and report on technical issues, suggesting process improvements and best practices to enhance our service delivery.

If you have a keen analytical mind, are proactive, and enjoy working in a fast-paced environment, we want to hear from you

Key Responsibilities:
  • Provide exceptional technical support to clients via phone, email, or chat, resolving their queries promptly and professionally.
  • Troubleshoot complex technical issues, collaborating with the engineering team to identify and implement solutions.
  • Document and report technical issues, highlighting trends and areas for improvement.
  • Collaborate with cross-functional teams to develop and implement process improvements and best practices.

Requirements:
  • Diploma / Higher NITEC / NITEC in Electronic / Electrical / Mechanical/ Mechatronics Engineering or equivalent.
  • Minimum 1 year of experience in a technical support role, preferably in a manufacturing or production environment.
  • Excellent analytical, problem-solving, and communication skills.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.

Preferred Skills:
  • Program Development
  • Preventive Maintenance
  • Troubleshooting
  • Technical Analysis
  • Quality Control
  • Hardware
  • Soft Skills

Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and supportive team.