Customs Brokerage Specialist
1 day ago
Company Overview
\At Expeditors, we are a Fortune 500 company with a global network offering a wide range of logistics services. We strive to provide innovative and customer service-based solutions for our clients.
\With over 19,000 trained professionals in 350+ locations worldwide, we aim to deliver exceptional results through our unique culture and approach.
\We value professionalism, leadership, and a friendly environment, which enables us to foster an innovative and customer-centric approach to logistics.
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Job Description\
As a Customs Brokerage Specialist, you will be responsible for providing excellent customer service by ensuring timely arrival and accurate customs declarations for final delivery to consignees within specified/agreed timeframes.
\You will follow up on inbound shipments and ensure timely delivery to consignees, monitor flight/vessel arrivals, and provide timely feedback on arrival information to customers.
\Your key responsibilities will include meeting all Pharmaceutical & Healthcare requirements as per GDP/GDPMDS regulations and directives, reporting discrepancies related to shipments to customers and origin offices promptly, and completing customs competency tests when necessary.
\You will also ensure that all paperwork is in proper order, meets customer profiles, and complies with local rules and regulations.
\Achieving 100% customer satisfaction at all times through understanding customers' needs and handling requirements while ensuring 100% compliance is essential to your role.
\You will respond to customer complaints and queries with a sense of urgency and provide solutions or improvement plans whenever possible.
\Answering all incoming calls promptly and politely, developing good rapport with customers, entering data into the system accurately and timely, billing freight and handling charges to customers correctly, and preparing and submitting reports as required are all critical aspects of this role.
\In addition, you will take on additional tasks as needed to meet departmental requirements.
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Required Skills and Qualifications\
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- Good working knowledge of computer software applications, including E-Mail, Excel, Word, and PowerPoint\
- Strong interpersonal and problem-solving skills\
- Excellent communication skills with a good command of written and spoken English\
- Tertiary education with 1 year of working experience (fresh graduates welcome)\
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