Application Support Specialist for Global Derivatives Markets

2 weeks ago


Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full time
Job Overview

This role is focused on delivering exceptional support to trading applications and exchange connectivity for global derivatives markets. As an Application Support Specialist, you will work directly with clients to understand, troubleshoot, and resolve complex issues related to low-latency trade execution.

You will be responsible for maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and public cloud environments. This is a technical role based in Singapore, supporting our global client base and working as part of a global team, where communication is key – both with clients and with colleagues across multiple teams and time zones.

The ideal candidate will have a strong analytical mindset, experience with Linux OS, and knowledge of relational databases and SQL. You will also have excellent problem-solving skills, ability to work under pressure, and great communication skills. Experience with scripting languages such as bash or perl, and exposure to public cloud-based providers such as AWS, are also beneficial.

About the Role

You will:
● Respond promptly to support requests and enquiries from clients.
● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
● Conduct in-depth analysis of complex order and trade histories.
● Work directly with new customers to coordinate the deployment and configuration of the company's trading applications.
● Manage distribution and installation of software enhancements and upgrades.
● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
● Work with our infrastructure team to test and complete various server and network upgrade projects.
● Liaise with Stellar's overseas offices to provide seamless 24-hour customer support.

Requirements

To be successful in this role, you will need:
● A Computer Science, Engineering, or related technical degree.
● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed, and awk.
● Strong analytical skills and the ability to perform complex log file analysis, allowing you to identify the root cause of issues.
● Excellent problem-solving skills, ability to work under pressure, and great communication skills.
● Willingness to assume responsibility, making timely decisions, including escalating issues when appropriate.
● Experience performing basic network troubleshooting using tools such as telnet, tcpdump, or ncat.
● Knowledge of relational databases and SQL, any experience with bash or perl scripting, and any exposure to public cloud-based providers such as AWS may also benefit you in this role.

Salary

$120,000 - $180,000 per annum, depending on experience.

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