Automotive Service Leadership Position
24 hours ago
The position of a Service Centre Leader at EUROKARS AUTO PTE. LTD. presents an exciting opportunity for experienced professionals to take on a challenging leadership role within the automotive industry.
About the Role:
This leadership position is responsible for overseeing the day-to-day operations of our service centre, ensuring that all activities are carried out efficiently and effectively. As a leader, you will be expected to monitor and maintain high standards of customer satisfaction, as well as ensure that all team members are equipped with the necessary skills and knowledge to deliver exceptional service.
The successful candidate will have a minimum of 5 years of management experience in a premium brand automotive business, preferably in Mechanical Engineering or Business. A broad understanding of all aspects of the automotive industry is essential, including key performance indicators in individual departments and cross-functional drivers of business performance. Strong business acumen, analytical skills, and the ability to analyze financial reports are also crucial attributes.
Salary:
The estimated annual salary for this position is $120,000 - $180,000 depending on qualifications and experience.
Job Description:
- To lead the Aftersales Service team in achieving set goals and objectives, while monitoring closely business outcomes, customer satisfaction, service processes, and operating profits.
- Responsible for achieving monthly budgeted service turnover and operating profit through efficient car intake and operating expenses.
- Maintain workshop efficiency, productivity, and utilization usage for staffs through close monitoring via daily time analysis report.
- Ensure the service centre meets government regulations such as workplace health and safety, and maintains BMW retail standard requirements.
- Determine the degree of efficiency, productivity, utilization rate, service sales turnover, and net promoter score (NPS) by evaluating time analysis reports, management reports, and BMW VOC reports.
- Assess the need to purchase and authorize ordering of workshop consumable items, tools, and equipment.
- Conduct periodical review of staff performance to ensure work attitude and performance align with company objectives.
- Propose and implement measures to streamline work processes and motivate personnel.
- Maintain and strengthen customer service processes to improve customer satisfaction.
- Develop staff through training, coaching, mentoring to enhance their performance and build their competencies.
- Conduct weekly and monthly meetings with key personnel to share feedback and results for corrective action.
Requirements:
- Bachelor's degree in Engineering or related field.
- Minimum 5 years of experience in premium brand automotive business.
- Minimum 5 years of management experience.
- In-depth understanding of all aspects of the automotive industry.
- Strong business acumen and analytical skills.
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