Payment Experience Associate
2 weeks ago
Flywire (Singapore) PTE. LTD. is seeking a highly skilled Payment Experience Associate to join our dynamic team. As a Payment Experience Associate, you will be the first point of contact for our clients, providing exceptional support and resolving complex payment issues with speed and professionalism.
Key Responsibilities:- Handle customer inquiries and concerns via phone, chat, and email with empathy and efficiency
- Provide personalized solutions to clients, ensuring a seamless payment experience
- Collaborate with internal teams to resolve payment issues and improve overall client satisfaction
- Conduct proactive outreach to support the completion of bookings and resolve payment-related queries
- Collect feedback to better understand payment trends and escalate insights to Experience Specialists
- Fluency in English and Vietnamese to support our Vietnamese and English-speaking markets
- Excellent phone etiquette and ability to listen, understand, and find solutions to complex customer requests
- Desire to engage with customers daily and provide exceptional support
- Comfortable multitasking and performing under pressure
- Familiarity with CRM software
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Dynamic and global team environment
- Wellbeing programs, including Mental Health, Wellness, and Yoga/Pilates/HIIT Classes
- Competitive time off, including FlyBetter Days and Digital Disconnect Days
We are an equal opportunity employer, committed to diversity, gender equality, and inclusion. Join us in shaping the future of payments and making a meaningful impact.
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Payment Experience Associate
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