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Senior Manager, Debt Recovery

2 months ago

Singapur, Singapore OCBC Bank Full time
Job Summary:

As a Senior Manager, Debt Recovery at OCBC Bank, you will be responsible for leading a team of professionals in managing and recovering bad debt from unsecured portfolios. Your expertise in debt recovery and collection will be instrumental in maximizing recovery rates and ensuring compliance with relevant laws and regulations.

Key Responsibilities:
  • Financial Management:
    • Develop and implement strategies to maximize bad debt recovery from written-off accounts.
    • Lead and manage a team of debt recovery and collection professionals, providing guidance, training, and support to achieve departmental goals and targets.
    • Monitor and manage the debt portfolio, analyzing delinquent accounts, identifying high-risk cases, and implementing appropriate recovery strategies.
    • Review regular reports on debt recovery activities, tracking progress, analyzing trends, and providing recommendations for improvement.
  • Compliance:
    • Ensure compliance with legal and regulatory requirements in debt recovery activities, including understanding and adhering to relevant laws, regulations, and industry best practices.
    • Manage customer complaints and regulatory issues within the stipulated time-period.
  • Processes:
    • Effectively use debt management systems to manage written-off accounts, account segmentation, queuing, collections activity updates, and timely follow-up.
    • Continuously review and enhance debt recovery processes, procedures, and systems to optimize efficiency and effectiveness.
    • Review collection statistics and implement strategies to prevent flow-through of accounts, control delinquencies, maximize bad debt recovery, and minimize specific provisions.
    • Assess the creditworthiness of debtors and evaluate the potential risks associated with different recovery strategies.
    • Monitor and evaluate the performance of the recovery and debt collection team, providing feedback, conducting performance reviews, and implementing performance improvement plans when necessary.
  • Human Capital:
    • Build and maintain relationships with external stakeholders, such as lawyers, collection agencies, or AKPK, to support debt recovery efforts.
    • Develop staff to a higher level of performance through coaching, appraisals, and training.
    • Plan for continuity and succession of jobs by recognizing and developing staff potential through assignments and leadership roles.
    • Active staff engagement through two-way communication and focus group feedback.
    Requirements:
    • Minimum 5 years of banking working experience.
    • Experience in managing collections and recovery processes, systems, and understanding of unsecured products.
    • Leadership experience in guiding, inspiring, and influencing others.
    • Proficient in English and good writing skills.
    • Good knowledge of Microsoft Word, Excel, and PowerPoint.