Global Recovery Strategy Manager

Roles & Responsibilities

JOB SUMMARY

• This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• The Global Recovery Strategy Manager will oversee the end-to-end strategy, management, and execution of recovery processes across multiple regions and markets. The primary focus will be on optimizing recovery outcomes through effective strategies, including but not limited to Non-Performing Loan (NPL) sales, restructuring initiatives, and innovative collection approaches. This role requires a strategic mindset, strong analytical capabilities, and the ability to manage cross-functional teams and complex stakeholder relationships

RESPONSIBILITIES

Strategy

Global Recovery Strategy Development:

• Design and implement recovery strategies that drive optimal financial outcomes, focusing on maximizing recoveries from distressed and non-performing assets.
• Collaborate with regional and local teams to tailor strategies according to market-specific nuances, regulatory requirements, and portfolio characteristics.

Management of NPL Sale Process:

• Lead the global NPL sale process, from portfolio segmentation and valuation to negotiation and execution of sales.
• Develop a robust framework for identifying eligible assets, pricing, and selecting buyers or investors for NPL portfolios. - Ensure all legal, regulatory, and compliance standards are adhered to during NPL sales, including the safeguarding of customer data.
• Manage relationships with external stakeholders, including debt purchasers, investors, legal firms, and consultants, to ensure smooth transaction execution.
• Analyze market trends and emerging opportunities to develop innovative and competitive sale structures.
• Track and report the performance of NPL sales to optimize processes and strategies for future transactions.

Business
Recovery Performance & Optimization:

• Monitor the performance of recovery strategies across various markets, ensuring alignment with overall risk and financial objectives.
• Use data analytics and performance insights to continuously optimize recovery processes, including dynamic adjustments based on portfolio performance.
• Implement benchmarking and best practices across regions to standardize and enhance recovery activities.

Processes

• Collaborate with senior leadership, finance, legal, and compliance teams to ensure alignment on recovery objectives and risk appetite.
• Provide insights and regular updates to stakeholders on recovery strategies, NPL sales progress, and key risk metrics.
• Coordinate with technology teams to enhance digital recovery platforms, automation, and data-driven decision-making tools.

People & Talent

• Working closely with country collections strategy and MI analyst
• fostering a culture of high performance and continuous learning.
• Ensure the team is equipped with the necessary tools and resources to succeed in their roles.

Risk Management

• The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures.

Governance

• To ensure that all collection activities are carried out in compliance with the agreed standards and
• with due recognition of the regulatory guidelines within the country, Group Collections and the overall OR framework.
• To ensure good control mechanisms are in place by at least quarterly governance forum with Team
• Leads and to ensure satisfactory audit clearance.
• To support the regular submission for CST, KCI, etc.
• Immediately highlight gaps or breaches identified to appropriate department or management. Ensure agreements are reviewed periodically as required by the process standards.
• Work with GIA & Country teams to ensure that conduct of Internal Audits & Peer Reviews are
• undertaken seamlessly & identified issues are resolved timely.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Collections Head/ Regional Heads
• Credit Risk Management team
• Product Team
• Risk Operations
• Collection Centre of Excellence
• Finance
• Supply Chain Management
• Legal and CFCC

Other Responsibilities

• Embed Here for good and Group’s brand and values in India/ GBS Collections [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 8+ years of experience in collections strategy, recovery management, NPL Sales, or related areas, with a strong focus on global or multi-market environments.
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
• Excellent leadership and stakeholder management skills.
• Bachelor's or master’s degree in finance, Economics, Business, or a related field.
• SAS/SQL knowledge preferred

Role Specific Technical Competencies

• Collections strategy, recovery management, NPL Sales, or related areas
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
• SAS/SQL knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Management Skills
Charter
Credit Risk Management
Strategy Development
Assessing
Analytical Skills
Risk Management
Economics
Strategy
Life Insurance
Mental Health
Banking
Wellbeing
Decision Making
Stakeholder Management
NPL
Data Analytics
Retirement
Oral & Written Communication Skills

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