Academic Services Coordinator

2 weeks ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

Estimate salary: SGD 120,000 - 180,000 per annum

We are seeking a highly skilled and experienced Academic Services Coordinator to join our team at Nanyang Technological University (NTU). This is an exciting opportunity for a motivated individual to take on a key role in advancing the University's educational goals.

The Office of Academic Services plays a vital role in implementing and administering academic policies established by the University's academic body. As an Academic Services Coordinator, you will be responsible for ensuring timely and accurate capture of records arising from various activities according to timelines and guidelines set.

Your key responsibilities will include:

  • Custodian for assessment/result records for undergraduate students;
  • Coordinate within the office and with Schools/Colleges/Institutions to ensure timely and accurate capture of records;
  • Manage the examination system and mark entry system, and processes for undergraduate students;
  • Oversee the setup of relevant database for mark entry and marks processing;
  • Provide advice to Schools/Colleges/Institutions for special cases;
  • Manage the release of exam results, academic termination, and related appeals;
  • Prepare examination statistics for reporting to the University management;
  • Support data requests and gatekeeping to ensure compliance with NTU student personal data protection;
  • Work with system developers to ensure process and system readiness for new initiatives;

To succeed in this role, you will require:

  • A Bachelor's degree from a recognized university;
  • Minimum 3-5 years of supervisory experience, preferably in academic services in the tertiary education sector;
  • Proficient in office IT applications and Microsoft Office suite of application;
  • Working knowledge of SQL will be an added advantage;
  • Experience and exposure to Robotic Process Automation (RPA) will be an added advantage;
  • Analytical experience with data and information;
  • Experience in database and process management;
  • Good communication skills, able to express ideas clearly and concisely (written and verbal);
  • Good interpersonal skills, able to collaborate and engage with people at different levels of the organization;
  • Able to multi-task and work under pressure;
  • Meticulous and organized;
  • A strong team player with the ability to work independently;


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