Business Relationship Specialist

1 week ago

Singapore beBeeAccount Full time $180,000 - $240,000
Business Development Role Overview

This is a dynamic and challenging role that requires exceptional customer relationship management skills, business acumen, and strategic thinking.

The ideal candidate will have a proven track record of success in account management, sales, and customer service. They will be responsible for building and maintaining strong relationships with key clients, identifying new business opportunities, and delivering client-focused solutions to meet their needs.

Key Responsibilities:
  • Manage customer relationships and address key customer issues.
  • Onboard new corporate customers and their respective employees onto our platform and upsell services to existing customers as well as prospective ones.
  • Build and maintain strong, long-lasting client relationships and serve as the lead point of contact for all customer account management matters.
  • Help clients design corporate wellness programs.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet quotas.
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
  • Collaborate with other departments to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Identify strategic B2B and B2B2C partners that will bring synergies and help reach our short and long-term targets.
  • Ensure adherence to market regulatory and compliance requirements.
Requirements:
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • Possess a degree in Business Administration, Sales, or relevant field.

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