Residential Operations Manager
3 days ago
**Job Summary**: We are seeking a skilled Residential Operations Manager to join our team at Precise Development Pte. Ltd. The successful candidate will be responsible for ensuring the smooth operation of our residential properties, providing exceptional customer service, and maintaining a positive working relationship with residents and stakeholders.
Responsibilities:
- Liaise with sub-contractors, HDB, Town Council, consultants, and residents to ensure seamless operations.
- Maintain good relationships with residents through effective communication and issue resolution.
- Provide assistance on phone calls and emails to answer resident inquiries and schedule appointments as needed.
- Prepare and submit weekly and monthly reports to ensure efficient day-to-day operations.
- Assign Site Supervisors to attend joint inspections and manage roster effectively.
- Update defects cases in the IDMS system for HDB's review and create new cases for new units.
- Manage online appointments through the IDMS system (E-Appointment).
- Write notices to inform residents of construction activities.
- Collaborate with Site Supervisors to generate work schedules for public facilities rectification works.
- Generate work schedules for sub-contractors to rectify defects promptly.
- Arrange unit improvement works for residents.
- Monitor lifts and report to relevant parties during emergencies or faulty lift situations.
- Conduct guided viewings to familiarize residents with building areas and facilities.
- Understand BIT and Lock-up inspection procedures before BSC starts.
- Maintain and upkeep Information Centre and BSC facilities.
- Perform ad-hoc duties as required.
Requirements:
- Minimum Diploma or 'A' Level with 2 subjects passed
- Possess WSQ Certificate in Service Excellence
- Excellent customer service skills and good communication abilities
- Experience in customer relations and fair construction knowledge advantageous
- At least 1 year of experience in a HDB BTO project
- Effective bilingualism in English and Mandarin to handle queries and feedbacks from Mandarin-speaking residents/associates
Skills:
- Product Knowledge
- Construction
- Interpersonal Skills
- Customer Relationship Management
- Public Relations
- Project Management
- Good Communication Skills
- Writing
- Customer Oriented
- Administrative Support
- Team Player
- Customer Service
- Service Excellence
- Customer Relations
Estimated Salary: $45,000 - $60,000 per annum, depending on experience and qualifications.
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